Update: Help page updated
Epson is under criticism. Some devices refuse to work because non-functional sponges are full. There is no replacement. Update: Epson has adjusted the support website.
Epson has adjusted the support website for the printer problem. The focus is no longer on a new purchase, but on references to the (insufficient) reset function and contacting the repair center. A new solution is not offered, and temporary do-it-yourself solutions are still not recommended. (via Golem)
Original message from August 9th
Users complain that some Epson printer models suddenly refuse to work. The ink was not empty, nor was any relevant component damaged. As the blog “Fight to Repair” reports, the corresponding devices report that a component has “reached the end of its service time”. In concrete terms, this is ensured by a sponge in the floor, which is intended to catch leaking ink. A replacement is only possible with handicraft work and manual skills. If these options are missing, an affected printer is suddenly electronic waste.
In addition to other devices, the Epson models L13, L220, L310, L360 and L365 are affected. As the manufacturer says, said sponge is used to catch ink that does not end up on the print result. This is, for example, excess ink after the initial setup, after cleaning processes or waste that occurs with borderless prints. This only plagues frequent printers or those who use a device for several years. According to Epson, there are usually other reasons for having to replace a device – such as common defects.
A replacement of such an ink sponge is not worthwhile for cheap devices. If you don’t want to buy a new (more expensive) printer, you should contact an Epson customer center. The error message of a corresponding device can be ignored or the counter can be reset. However, a reset is only possible once and further printing is only possible for a limited time.
Of course, Epson does not recommend that you lend a hand and replace such a sponge. Since there are no purchasable replacement sponges, those affected first have to “manufacture” one themselves. That means cutting out a comparable fabric, expertly opening the printer, and properly attaching the makeshift sponge. Epson says that making spare parts available would result in higher device prices. Most would not need such an option – except for those who are currently complaining.
Continue to home page